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Certificates, policy changes, claims, and billing questions — here's how to reach us and what to include so we can help fast.
Certificates of Insurance
Need a certificate for a landlord, client, or general contractor? Email us the certificate holder's name and address, any special wording required, and your deadline. We'll turn it around as quickly as we can.
Request a certificate →Policy Changes
New vehicle, new location, additional insured, change of address — send us the details and we'll process the endorsement with your carrier. Changes are not effective until the insurer confirms them.
Request a change →Report a Claim
For urgent claims, contact your insurance company directly using the claims number on your policy documents — then let us know so we can help you through the process. For non-urgent claims, call or email us first and we'll help you decide how to proceed.
Get claims help →Billing & Policy Documents
Questions about an invoice, a payment, or copies of your policy documents? Contact us and we'll track down what you need from the carrier.
Ask a question →A request is not a change.
Submitting a request does not bind, change, or cancel coverage. Coverage is not effective until confirmed by the insurer. For urgent claims, contact your insurance company directly.
The fastest way to reach us is (509) 374-7174 or info@columbiacapitalrm.com.